Customer Service Megatrends: Social Media Won’t Be A Differentiator
July 18th, 2010 •
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Bruce Temkin, customer service expert and head of his own consulting firm, Temkin Group talks about his newest findings from his research. Formerly a Forrester Research expert, Temkin now is discussing what the current state of customers (broadly speaking) is. He looked at the megatrends affecting customer service over the next five years and has a prescription for success which he discusses. Within a few years, he believes social media won’t be a differentiator for businesses.
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Obviously true. Also that reminded me of social commerce which helps better identify the customers behaviors. I look forward the major social media networks to adopt and provide services like how the online shopping networks do which will make every business to opt in for social media networks to their marketing.
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